Resources
Helpful Contacts & Support
Trusted Florida agencies and hotlines for seniors, families, and caregivers — from reporting concerns to finding benefits and support. We provide these for your convenience; each is an independent, third-party organization.
In an emergency, call 911. The contacts on this page are for non-emergency questions, referrals, and reporting.
Report Abuse, Neglect or Exploitation
If a vulnerable adult or child is being harmed, these lines are staffed around the clock. If someone is in immediate danger, call 911 first.
Florida Abuse Hotline
Report suspected abuse, neglect, or exploitation of a child or vulnerable adult — 24 hours a day, 7 days a week.
Florida Relay / TTY: 800-453-5145
reportabuse.dcf.state.fl.us ↗Assistance available in English & Spanish
AHCA Home Health Hotline
File a complaint about home health services, ask about local agencies, or ask about advance directives.
Report Medicaid Fraud
Medicaid fraud is an intentional deception for unauthorized benefit. You can report suspected fraud to any of the offices below.
AHCA — Office of the Inspector General
Report suspected Medicaid fraud or abuse to the Agency for Health Care Administration.
Florida Attorney General
Report Medicaid fraud to the Office of the Florida Attorney General.
Assistance available in English & Spanish
Aging & Disability Resources
Local and statewide organizations that help seniors and people with disabilities find services, benefits, and advocacy.
Area Agency on Aging (Palm Beach / Treasure Coast)
Information and referral for seniors and their caregivers.
4400 North Congress Avenue, West Palm Beach, FL 33407
Aging and Disability Resource Center (ADRC)
A single point of entry for long-term care information, benefits screening, and referrals.
4400 North Congress Avenue, West Palm Beach, FL 33407
Center for Independent Living
Independent-living services, advocacy, and support for people with disabilities.
2751 S Dixie Highway, West Palm Beach, FL 33405
Disability Rights Florida (Protection & Advocacy)
Statewide protection and advocacy agency for the rights of people with disabilities.
Quality Improvement Organization (Acentra Health)
Medicare quality-of-care concerns, complaints, and care-transition support.
Autism & Developmental Disability Support
For children, young adults, and families living with autism, intellectual, and developmental disabilities — organizations that help you find services, benefits, early intervention, and advocacy across South Florida and the Treasure Coast.
Florida Agency for Persons with Disabilities (APD)
The state agency for Floridians with developmental disabilities — including autism, cerebral palsy, Down syndrome, spina bifida, and intellectual disabilities. Administers the iBudget waiver and connects families to community services.
Assistance available in English & Spanish
FAU Center for Autism and Related Disabilities (CARD)
Free support, training, and consultation for individuals with autism and related disabilities and their families — serving Palm Beach, Broward, Martin, St. Lucie, Indian River, and Okeechobee counties.
Early Steps (Florida Early Intervention)
Florida’s early-intervention program for infants and toddlers (birth to 36 months) with developmental delays or a diagnosed condition. Ask your pediatrician for a referral or dial 211 to find your local office.
Family Network on Disabilities (FND)
Statewide Parent Training & Information Center — helps families understand their rights, find services, and navigate systems of care.
The Arc of Florida
Advocacy and services for people with intellectual and developmental disabilities, with local chapters across the region.
211 Helpline
Free, confidential referrals to local health and human services — including disability supports, respite, and family resources. Available 24/7.
Assistance available in English & Spanish
Medicare & State Oversight
Federal and state agencies that administer benefits and oversee licensed providers.
Medicare (CMS Beneficiary Services)
Questions about Medicare and Medicaid benefits for beneficiaries.
TTY: (877) 486-2048
www.cms.gov ↗Assistance available in English & Spanish
Florida AHCA — Complaint Administration Unit
The state agency that licenses and oversees Florida health care providers.
2727 Mahan Dr, MS #49, Tallahassee, FL 32308
Need Help Deciding What Care You Need?
Our team can talk through your situation in English, Creole & Spanish and help you find the right support — at no cost and no obligation.
Contacts listed are independent third-party organizations, provided for convenience. Details can change — please verify with each agency.