Question 1

What is the difference between a nurse registry and a home health agency?

Accepted Answer

A nurse registry (like Tender Touch Services) refers independent caregivers — CNAs, HHAs, LPNs, and RNs — directly to clients. The caregiver works for you, not for us, which often means greater flexibility, continuity of care, and lower costs. A home health agency employs the caregivers directly and charges accordingly.

Question 2

What counties does Tender Touch Services serve?

Accepted Answer

We serve five counties in South Florida's Region 9 / Region H: Palm Beach County, Martin County, St. Lucie County, Indian River County, and Okeechobee County. If you're unsure whether we serve your area, call us — we're happy to help.

Question 3

How quickly can care begin?

Accepted Answer

In many cases, care can begin within 24–48 hours of your consultation. We understand that need for care can arise suddenly, and we prioritize urgent situations. Call us at (561) 247-7832 for immediate assistance.

Question 4

What credentials do your caregivers hold?

Accepted Answer

All caregivers referred through Tender Touch Services hold valid Florida state credentials — CNA, HHA, LPN, or RN licenses as appropriate. We verify all licenses before referral. We also ensure every caregiver has passed a Level II AHCA background check and holds current CPR certification.

Question 5

What is a Level II background check?

Accepted Answer

A Level II background check is a comprehensive criminal history screening mandated by Florida's Agency for Health Care Administration (AHCA). It includes fingerprint-based checks at the state and federal level (FBI), verifying no disqualifying criminal history. This is a higher standard than a standard background check.

Question 6

Do you accept insurance or Medicaid?

Accepted Answer

We accept private pay and work with various long-term care insurance policies. Please call our office to discuss your specific insurance coverage. We're happy to help you understand your benefits and navigate the payment process.

Question 7

How much does home care cost?

Accepted Answer

Costs vary based on the type of care needed (companion, CNA, LPN, RN), hours per day, and schedule. Home care through a registry is typically more cost-effective than a home health agency or assisted living facility. Contact us for a free, no-obligation consultation where we'll discuss your needs and provide clear, transparent pricing.

Question 8

Can I choose my own caregiver?

Accepted Answer

Absolutely. You have the right to interview and select your caregiver. We'll present qualified candidates who match your needs, and you choose who enters your home. Your comfort and trust are paramount.

Question 9

What if I'm not satisfied with my caregiver?

Accepted Answer

Your satisfaction is our priority. If for any reason a caregiver is not the right fit, contact us and we will work quickly to find a replacement. We stand behind every referral and want you to feel confident in your choice.

Question 10

What is the difference between a CNA, HHA, LPN, and RN?

Accepted Answer

A Home Health Aide (HHA) assists with personal care and homemaking. A Certified Nursing Assistant (CNA) has clinical training for more involved personal and basic medical care. A Licensed Practical Nurse (LPN) can administer medications and perform nursing tasks under physician orders. A Registered Nurse (RN) provides the highest level of nursing care including assessment, complex wound care, and IV therapy. We help match you with the right credential for your needs.

Question 11

Do you provide care for children with autism or special needs?

Accepted Answer

Yes. We specifically offer autism support services, life skills development, personal care, and respite care for children and young adults with special needs. Our referred caregivers in this area have experience and training in special needs care.

Question 12

Do you provide care in assisted living facilities or nursing homes?

Accepted Answer

Yes. In addition to private homes, our caregivers can provide supplemental care in assisted living facilities, memory care communities, nursing homes, and even hospital bedside care.

Question 13

What happens if my regular caregiver is sick or unavailable?

Accepted Answer

We maintain a pool of qualified caregivers and work quickly to provide coverage when your regular caregiver is unavailable. Our goal is to ensure continuity of care with minimal disruption to your routine.

Question 14

How do I get started?

Accepted Answer

Simply call us at (561) 247-7832 or submit a consultation request on our website. We'll discuss your needs, answer all your questions, and guide you through every step of the process — at no cost and no obligation.

Frequently Asked Questions

Still Have Questions?